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General Terms and Conditions

How to Book
You can book in several ways:

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Check-in/Check-out Times

  • Check-in: From 3:00 pm.

  • Departure: Until 11:00 am.
    Note: These times are flexible, subject to availability and prior consultation.

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Reservation Policy

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1. ACCEPTANCE — Booking implies acceptance of the following general conditions:

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2. USER — The person making the reservation must be of legal age and is responsible for the accuracy of the information provided. All guests included in the reservation must be properly identified (babies, children, and adults). The data of all foreign guests will be sent to the SEF (Immigration and Borders Service). Only the guests mentioned in the reservation are allowed in the accommodation. The person responsible for the reservation is responsible for all guests, namely for their good behaviour and compliance with the accommodation rules.

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3. PAYMENT — The reservation system requires a payment of the total reservation value. Payment must be made by credit or debit card. The reservation is subject to acceptance of payment by the bank.

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​4. MUNICIPAL TOURIST TAX — In accordance with local municipal regulations, a Municipal Tourist Tax will be applied. This fee is not included in the booking price and is collected on behalf of the Local Municipality.

  • Rate: €3.00 per guest/night, up to a maximum of 7 consecutive nights.

  • Exemptions: Guests under the age of 12 are exempt from this payment.

  • Payment: Closer to your check-in date, you will receive an official email from Girassol Radiante containing a secure link to settle this tax.

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4. CANCELLATION AND/OR REFUND POLICY — This Cancellation and Refund Policy applies to all bookings made through our website. All cancellation requests must be formally submitted via email to: girassolradiante2020@gmail.com.

 

Refunds are processed based on the following notice periods:

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Full Refund: Cancellations made up to 30 days before check-in are eligible for a full refund.

Partial refund: Cancellations made between 7 and 30 days before check-in receive a 50% refund.

No-show: If the guest does not show up, the value of the first night or even the total value of the reservation may be charged.

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5. RESERVATION — The reservation is complete when the person responsible for the reservation receives the reservation confirmation by email.

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6. INFORMATION — All information provided by the person responsible for the reservation is kept on a secure server. We guarantee that only the reservations team will have access to this information, and will only use it for processing the reservation in question or to communicate future promotions and offers.

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7. OCCUPANTS — The person responsible for the reservation agrees to inform us of the number of individuals constituting the reservation, not exceeding the maximum capacity of the accommodation in question.

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8. CLEANLINESS — The apartment will be provided to the client, duly cleaned. The client agrees to leave the apartment reasonably clean, namely without trash or food scraps.

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9. EQUIPMENT — The client agrees to leave the apartment in the same condition as found at check-in, with regard to the preservation and arrangement of furniture and equipment.

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10. CHANGES — We reserve the right to change the reserved accommodation to one with similar or better characteristics in case of force majeure. These changes will not incur any cost to the client.

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11. GUARANTEE — The deposit (security deposit), which is mandatory, will be blocked on the card via an automatic payment terminal (POS) at check-in. The amount to be blocked is specified in the characteristics of the reserved accommodation. A different debit or debit card than the one used to pay for the reservation may be used. The full amount will be released within 30 days of the check-in date, unless damage to the apartment's infrastructure, furniture and/or equipment is found, or in cases of extreme filth.

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12. RULES — Check-in is from 3 PM onwards, and check-out must be done by 11 AM. A fee of 50€ may be charged for each 30-minute delay in departure. Noise is prohibited between 10 PM and 9 AM. Parties or events are not allowed. Smoking is not permitted. Pets are not allowed. An additional fee of 200€ may be charged for non-compliance with these rules, to cover any coordination costs and/or compensation to future guests.

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13. Items left behind in the accommodations will be kept for a period of 30 days and must be claimed within this period.


Cancellation and Payment Policy

 

  • Payment: A payment of the total amount is required at the time of booking.

  • Full Refund: Cancellations made up to 30 days before check-in are eligible for a full refund.

  • Partial Refund: Cancellations made between 7 and 30 days before check-in will receive a 50% refund.

  • No-show: If the guest does not show up, the cost of the first night, or even the full reservation amount, may be charged.

  • All cancellation requests must be formally submitted via email to: girassolradiante2020@gmail.com

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